Privacy Policy

Effective Date: 04.03.2025

1. Introduction

Welcome to Hey Feelings. This Privacy Policy explains how Tales Labs sp. z o.o. ("we," "us," or "our") collects, uses, shares, and protects your personal data when you use our website https://hey-feelings-v2.webflow.io/ and any related services (collectively, the "Service"). We are committed to protecting your privacy and handling your data in an open and transparent manner.

2. Data Controller

The controller of your personal data is:
Tales Labs sp. z o.o.
Nowolipie 2B/9
00-150 Warsaw, Poland
NIP: PL5252939328
Email: contact@heyfeelings.com

3. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Information You Provide Directly:
    • Contact Information (e.g., name, email address) when you register, contact us, or subscribe to newsletters.
    • Information related to your feelings, moods, journal entries, or other content you choose to input into the Service ("User Content"). Given the potentially sensitive nature of this data, we treat it with particular care.
    • Feedback and correspondence you send to us.
  • Information Collected Automatically:
    • Usage Data: Information about how you interact with our Service, such as pages visited, features used, time spent on the Service, clicks, and other actions.
    • Device and Connection Information: Information about the device you use to access the Service, including IP address, browser type and version, operating system, device identifiers, and general location data derived from your IP address.
    • Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect some of this automatic information. Please see our Cookie Policy for more details.

4. How We Use Your Personal Data

We use your personal data for the following purposes, based on relevant legal grounds:

  • To Provide and Maintain the Service (Legal Basis: Performance of Contract): To operate the website, manage user accounts, provide core features, and deliver the requested services.
  • To Improve and Personalize the Service (Legal Basis: Legitimate Interests): To understand how users interact with the Service, analyze usage patterns, troubleshoot issues, develop new features, and personalize your experience.
  • To Communicate With You (Legal Basis: Performance of Contract, Legitimate Interests, Consent where required): To respond to your inquiries, send service-related notifications (e.g., updates, security alerts), and, if you opt-in, send marketing communications.
  • For Security and Fraud Prevention (Legal Basis: Legitimate Interests, Legal Obligation): To protect the security and integrity of our Service, our users, and our business.
  • To Comply with Legal Obligations (Legal Basis: Legal Obligation): To comply with applicable laws, regulations, court orders, or other legal processes.
  • Processing Sensitive Data (User Content): Where User Content includes sensitive personal data (like health or emotional state), we process this based on your explicit consent, provided when you choose to input such information into the Service for the purpose of using its features.

5. How We Share Your Personal Data

We do not sell your personal data. We may share your data with the following categories of third parties:

  • Service Providers: Companies that perform services on our behalf, such as website hosting (e.g., Webflow), data analytics (e.g., Google Analytics), email delivery, and customer support tools. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
  • Legal Requirements: If required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Tales Labs sp. z o.o., our users, or others.
  • Business Transfers: In connection with a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such deal and outline your choices.
  • Aggregated or Anonymized Data: We may share aggregated or anonymized information that does not directly identify you for research, analysis, or reporting purposes.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for legal, accounting, or reporting requirements). When your data is no longer needed, we will securely delete or anonymize it. Data provided based on consent (like specific User Content) may be deleted sooner if you withdraw your consent, subject to technical feasibility and legal obligations.

7. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:

  • Right to Access: Request access to the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure ('Right to be Forgotten'): Request deletion of your personal data under certain conditions.
  • Right to Restrict Processing: Request restriction of how we process your data under certain conditions.
  • Right to Data Portability: Request transfer of your data to you or another controller in a structured, commonly used, machine-readable format.
  • Right to Object: Object to the processing of your data based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent (this will not affect the lawfulness of processing before withdrawal).
  • Right to Lodge a Complaint: Lodge a complaint with your local data protection authority (in Poland, the President of the Personal Data Protection Office - UODO).

To exercise these rights, please contact us at contact@heyfeelings.com.

8. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your own, including outside the EEA, where our service providers may be located. We ensure appropriate safeguards are in place for such transfers, typically through Standard Contractual Clauses approved by the European Commission or other recognized mechanisms.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no internet transmission or electronic storage is 100% secure.

10. Children's Privacy

Our Service is not intended for individuals under the age of 16 (or a higher age threshold if required by local law). We do not knowingly collect personal data from children under this age. If we become aware that we have collected such data, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Effective Date." We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:
Tales Labs sp. z o.o.
Email: contact@heyfeelings.com
Address: Nowolipie 2B/9, 00-150 Warsaw, Poland